Managed IT Services Ipswich
Location Contact Details
Phone
0403 013 769
Operating Hours
Monday – Friday 9:00am to 5:00pm
Saturday & Sunday Closed
Out of Hours Available on Request
Head Office Location
Level 19, 10 Eagle Street,
Brisbane QLD 4000
Ipswich' Trusted Managed IT Services Provider
Ipswich businesses don’t need another IT guy who “has a look” sometime next week. You need IT that stays out of your way, keeps your team productive, and doesn’t explode the second someone installs a printer driver.
That’s what aknowledge IT is built for. We run proactive, security-minded Managed IT that targets the root cause, not the workaround. If your business relies on Microsoft 365, cloud apps, Wi-Fi, laptops, and “it just has to work”, we’re your people.
Why Ipswich businesses choose Managed IT (and why they stick with aknowledge IT)
Downtime in Ipswich is expensive (and it happens at the worst time)
Ipswich teams run lean. When email dies, SharePoint goes weird, or one device takes down the office network, everything grinds to a halt.
With aknowledge IT Managed Services you get:
proactive monitoring and patching (problems handled before they become outages)
fast support when something does break
proper preventative maintenance, not “turn it off and on” as a strategy
Predictable costs, fewer nasty surprises
Break/fix IT is fine until it isn’t. You get hit with random invoices, projects you didn’t budget for, and technical debt that slowly piles up.
Managed IT gives you:
a clear monthly service model
a plan for what gets fixed now vs what gets improved next
fewer “urgent” fires that destroy your week
Security that matches real-world Ipswich risk
Most Brisbane SMB breaches aren’t Hollywood hacks. It’s stolen credentials, weak MFA, dodgy email rules, and laptops that aren’t managed properly.
Our approach is security-first by default:
strong identity controls (MFA, conditional access, account hygiene)
endpoint protection and device management
backup and recovery that’s tested, not “we think it runs”
sensible hardening that doesn’t annoy your staff
If you’ve been told “cyber is a separate project”, we disagree. Good IT and good security are the same job.
Ipswich onsite help when it matters, remote when it’s faster
We have Ipswich locations, so if you genuinely need hands on site, we can be there. Most fixes are quicker remotely, so we do that first. You get the best of both worlds: speed and practicality, without waiting days for a visit that wasn’t needed.
A platform-led service, not a pile of random tools
We don’t glue together a dozen products and hope they behave. We run a consistent, repeatable service built on a SecureOS-powered foundation (monitoring, security, backup, automation) so your environment is easier to support, easier to secure, and easier to scale.
Better IT decisions, not just better ticket closing
Ipswich businesses grow and change fast. New hires. New offices. Mergers. Remote staff. New systems. If you don’t have a plan, you end up with messy sprawl.
We help you make decisions with confidence:
what to standardise, what to retire, what to upgrade
what gives the best reliability and security ROI
how to scale without ballooning IT cost
What’s included in aknowledge IT Managed IT (Ipswich)
Our Core Inclusions (for every Managed IT Client)
Think of this as “IT that just works” plus the security and resilience you should have had all along.
Support (helpdesk)
Friendly, practical support for day-to-day issues (users, devices, apps)
Remote-first support for speed, with onsite available when it genuinely needs hands-on
Simple onboarding so your team knows how to get help without chasing someone
Proactive maintenance
Device and server monitoring (performance, errors, capacity, health)
Patch management for operating systems and key apps
Alerts handled before they turn into downtime
Security-first foundations
MFA baseline and account hygiene (no more “everyone is admin”)
Endpoint protection and security monitoring (via SecureOS-aligned stack)
Basic hardening and safe configuration standards (designed to reduce risk without breaking workflows)
Backup and recovery basics
Workstation and server backup options (where appropriate)
Recovery checks (because “it’s backing up” is not the same as “we can restore”)
Guidance on what should be backed up and what shouldn’t (so you’re not paying to back up junk)
Visibility + planning
A simple monthly service health summary (what we fixed, what we’re seeing, what to improve next)
Clear separation of BAU vs project work, so you can budget properly
What’s not included (so it stays fair and predictable)
Large projects (migrations, major upgrades, office moves, network rebuilds)
New hardware and licensing (we’ll recommend and procure if you want, but it’s separate)
Specialist compliance audits (we can support it, but formal audit work is its own scope)
Break/Fix vs Managed IT in Ipswich
What you care about
Break/Fix IT (reactive)
aknowledge IT Managed IT (proactive)
Downtime
Fixed after the business is already stuck
Problems prevented, and fixed fast when they pop up
Monthly cost
Random and unpredictable
Predictable monthly service cost
Security
Often “optional” or bolted on later
Built in as a default, not an upsell
Backups
“We think it runs”
Backups + restore confidence (tested/checked)
Device health
No one notices until it’s broken
Monitoring + patching keeps devices stable
Business planning
No roadmap
Continuous improvements and sensible next steps
Accountability
“That’s just computers”
Clear ownership, clear priorities, clear outcomes
Fit for growth
Gets messy fast
Scales with headcount, devices, and locations
Onsite Support in Ipswich
Most issues are solved faster remotely. If onsite is needed, we’ll book it in and show up with a plan (not a guessing game). If you want to be explicit on the page, you can add your policy like:
Onsite call-out
$250 (includes first hour), then hourly
What does Managed IT Services cost in Ipswich?
Most issues are solved faster remotely. If onsite is needed, we’ll book it in and show up with a plan (not a guessing game). If you want to be explicit on the page, you can add your policy like:
Managed IT (SecureOS Powered)
$35 / endpoint / month + $500 / business / month service fee
Onboarding: 2 months of your monthly package (one-off)
All prices ex GST. Onsite support and project work are separate.
If you need tighter response targets and more proactive review cadence, you can add:
MSP Essentials Plus: +$250 / month
Example monthly costs for Ipswich businesses
Example 1: Medtech company (12 users, security-conscious)
Typical setup: 12 endpoints, higher security expectations, usually some compliance pressure, and often a few more “no downtime” workflows.
Core Managed IT: (12 × $35) + $500 = $920 / month
With MSP Essentials Plus: $920 + $250 = $1,170 / month
If they also have 1 managed server: $920 + $795 = $1,715 / month
(or $1,965 / month with Essentials Plus)
Example 2: Accounting firm (7 users, Microsoft 365-heavy)
Typical setup: 7 endpoints, Microsoft 365, practice management apps, secure email and predictable support during peak periods.
Core Managed IT: (7 × $35) + $500 = $745 / month
With MSP Essentials Plus: $745 + $250 = $995 / month
Most 5–10 seat accounting firms don’t need a managed server these days, but if they do (legacy app, file server, line-of-business system), add:
Server Backup: +$395 / month (per server)
Managed Server: +$795 / month (per server, backup included)
Want an exact cost in under 10 minutes?
Frequently Asked Questions
Do you provide onsite IT support in Ipswich?
Yes. We’re Brisbane-based and can attend onsite when it’s genuinely required (network issues, hardware swaps, office setups, or anything that can’t be done remotely). Most issues are resolved faster remotely, so we start there and only go onsite when it adds value.
What size Ipswich businesses do you typically support?
Most of our managed clients are small to mid-sized teams who rely heavily on Microsoft 365 and cloud apps and want predictable IT support, security, and uptime without hiring an internal IT person.
Do you support remote staff and multiple sites across Brisbane?
Absolutely. We’re set up for hybrid teams and multi-site businesses. We standardise devices, secure access, and support users wherever they work.
What’s included in Managed IT versus “support when we call”?
Managed IT includes proactive monitoring, patching, security baselines, and ongoing maintenance, plus support when issues come up. Break/fix support is reactive and usually becomes more expensive over time because the underlying issues stay unfixed.
Can you take over from our current IT provider?
Yes. We run a structured transition so you don’t get stuck mid-handover. We’ll document what you have, secure access properly, and stabilise the environment before making big changes.
Do you help with cyber security as part of Managed IT?
Yes. For Ipswich SMBs, security has to be part of IT, not a separate “later” project. We build in identity security (MFA and account hygiene), endpoint protection, device management, and backup/recovery practices as a standard.
Do you support Microsoft 365, SharePoint, and Teams?
Yes. Most Ipswich businesses live in Microsoft 365 day-to-day, so we cover the common issues and the important setup behind the scenes (secure configuration, access controls, device management, and ongoing maintenance).
How quickly can we get started?
Once we’ve done a short onboarding (access, devices, licensing, backup requirements), we can begin stabilising your environment straight away. Most clients see quick wins in the first couple of weeks, then we move into a simple improvement plan.
What does Managed IT cost in Ipswich?
We price based on the number of users/devices and what needs to be managed (workstations, servers, sites). The goal is a predictable monthly cost that covers support and proactive maintenance. If you want an exact number, book a quick assessment and we’ll map your environment to the right package.